Care Now

On 12/16/2015, my 6-year-old child woke up with a pink eye. He has a pediatrician in Fort Worth, but because pink eyes are usually straightforward, I took him to a CareNow to receive prompt care in the area in which we live (Richardson). I visited the 14856 Preston Rd #100 location in Dallas, TX and was greeted by courteous staff members every step of the way until we encountered the doctor, Wanwisa Trombley. Within seconds of walking in, she asked if I was the child’s mother. I said “Yes.” And she commented “Wow, you both look like you’re five years old.” I was completely taken aback by her comment, all I did was mutter a “Wow” and I laughed in disbelief. I found it offensive, uncalled for, unnecessary, and made me feel just really bad. I don’t know anyone who would appreciate such a comment about their appearance which undermines their status as a respectable adult or parent. There really is no good way to take that comment, and I felt immediately uncomfortable about her, the office, and the entire visit which is unfortunate since I was only there seeking medical attention for my child. I know I did not provoke this comment because I am extremely mindful of respecting those around me. I’ve asked friends and family for their opinion and they all agree it was unacceptable and wrong. I will not be going back to this office and I will advise those connected to me of the incident and I hope some attention is called to this kind of abrasive behavior of treating patients badly for no reason.

This place is very rude every nurse in there is rude do not come. You can tell they're nurses something and they don't recall you telling them anything of that nature and saying it's not on paperwork so it's not true.

This place is very rude every nurse in there is rude do not come. You can tell they're nurses something and they don't recall you telling them anything of that nature and saying it's not on paperwork so it's not true.

Either incompetence or lies.
A prospective employer sent me here for a physical last Monday. It was determined that I can’t have TB Tine tests due to my past and I require a chest X-ray. No problem, I knew that before I went so I brought the $110 for two chest x-rays (a lot higher than standard price for an x-ray but I didn’t chose the people to do the physical). My prospective employer warned me at one point that getting a response took the longest time out of everything in the hiring process so we waited.
Today, 10 days later, Care Spot sent my prospective employer an email saying everything was done but said the prospective employee hadn’t shown up to have his TB Tine test read. At this point they were either making up stuff to cover for not completing the physical or they are incompetent. I didn’t have a TB Tine test, they took chest X-rays as already stated.
I went into the facility to see the person in charge to discuss the apparent mixup. I got a call from my prospective employer (while waiting in the waiting room) which said the facility emailed her and said they suddenly found the X-Ray and would finish the physical (sometime in the future). Kayla, a secretary at the front desk, later came out and asked me what I needed. No person in charge making any attempt to see what issue a customer had. I asked her if she was in charge. She then asked if this was there in reference to last weeks physical. I said yes and she (without looking anything up on a computer or chart) said “we’re waiting for your labs to come back.” Really? 10 days later? And after emailing the prospective employer that everything was done except the TB Tine test reading? Which lie or incompetent statement am I supposed to believe at this point?
When you’re trying to get a new job, and that job is dependent upon seemingly incompetent people, it makes one angry. I would not recommend this business to complete any type of serious medical reviews or exams if people’s livelihoods are on the line. When people lie, I wouldn’t trust them with anything concerning my health.
On the other side of things, during the physical they were 20 minutes late getting started (after the scheduled physical time) BUT, the nurses and the doctor were nice. Once started they moved quickly and appeared to get everything done with competence and respect (except for taking blood, they really need to find some crackhead downtown to give them classes on finding veins). They had the equipment there at the facility to do all the necessary testing to include the overpriced X-rays. I was out in less than 45 minutes after they started the exam.